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Most members having trouble staying logeed in

Here you can ask questions concerning your problems of connection,losses of username, password...

Most members having trouble staying logeed in

Postby DancesWithPoultry on Tue Mar 04, 2014 3:04 am

Hi there back office guys, the portal I admin has been having login issues for the last three or four days. The log-in works, but users are immediately logged out when any link is clicked. I'm having the problem on 2 of the four devices I'm using, and it seems to not be dependent on the browser being used. I'm having the same problem with Firefox and Chrome. My Android device has been fine all along for me but others are having problems with their smart phones too.

The portal is: http://suzukits.informe.com/portal.html

It means that anyone trying to post is logged out when they try to post or read a topic.

I hope you can help.

Best regards

Nigel in NZ
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Re: Most members having trouble staying logeed in

Postby shewillbeloved on Tue Mar 18, 2014 8:12 pm

This is happening at koontzcommunity.informe.com as well, at least since March 6th. What is going on?
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Re: Most members having trouble staying logeed in

Postby DancesWithPoultry on Mon Mar 24, 2014 12:16 am

We are still having problems guys, and our members are getting pretty grumpy. Can someone please look at it. I have no problem staying logged in here on this support forum on any of my devices.

Regards

Nigel
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Re: Most members having trouble staying logeed in

Postby walongnecker on Wed Mar 26, 2014 8:27 pm

The NVu/KompoZer forum, http://wysifauthoring.informe.com/forum/, is experiencing the same problems. I am acting admin on the board. I have not had access to the admin section since February 26, 2014 because of this issue. The only users that can post had a persistent cookie (automatic login) set before that date. I activated a test account but it works the same as any other account without the old cookie. I now have 50 membership applications that I would process through the admin section if I had access. It does appear that it would be an exercise in futility at this time because the new users would not be able to post questions under the current circumstances.
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Re: Most members having trouble staying logeed in

Postby DancesWithPoultry on Thu Mar 27, 2014 12:08 am

We are still having the same problem. Someone please look at it. We are now having members leaving. Not good guys. I know it's a free service, but it's not what we signed up for.

Regards

Nigel Marx


http://suzukits.informe.com/portal.html
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Re: Most members having trouble staying logeed in

Postby shewillbeloved on Thu Mar 27, 2014 6:44 pm

I can't believe no one has even responded to these problems yet! :( Still have the problem at koontzcommunity.informe.com.
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Re: Most members having trouble staying logeed in

Postby WhiteWolf on Thu Mar 27, 2014 8:35 pm

The support team appears to be on some sort of hiatus. I have given up sending them messages, as they have been completely absent now for weeks. No idea when any of these issues will be resolved, if ever. Very disappointing.
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Re: Most members having trouble staying logeed in

Postby DancesWithPoultry on Tue Apr 01, 2014 1:18 am

Again I ask someone to have a look at this problem. I have no trouble staying logged into this support (support??) forum which is using the same system as our portal, so I'd say the whole thing isn't broken. If it works fine here, can someone get our forum working properly please.

Regards

Nigel
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Re: Most members having trouble staying logeed in

Postby Informe.com_support_team on Wed Apr 02, 2014 3:22 pm

Dear all!

There could be some problems on our server.
Our team members apologize for any inconvenience caused. We are diligently working now to rectify all the issues as soon as possible.
Best regards,
Informe.com support team.
Thank you for using our services.
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Re: Most members having trouble staying logeed in

Postby Informe.com_support_team on Thu Apr 03, 2014 4:26 pm

Dear all!

The problem has been resolved by our programmers. Please kindly recheck how it is working now.
Best regards,
Informe.com support team.
Thank you for using our services.
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Re: Most members having trouble staying logeed in

Postby cathleenwitmer on Mon Feb 16, 2015 11:40 am

We have been having the same problem over at suzukits,informe.com for about 10 days and I have sent a couple of direct requests and put up a post here (just below yours).



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Re: Most members having trouble staying logeed in

Postby lantran on Tue Sep 27, 2016 12:50 pm

Can someone please look at it. I know it's a free service, but it's not what we signed up for.
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Re: Most members having trouble staying logeed in

Postby Informe.com_support_team on Tue Oct 04, 2016 8:11 am

Please kindly specify which forum is experiencing the issue.
Best regards,
Informe.com support team.
Thank you for using our services.
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